Privacy Policy

Effective Date: 1 January 2026

This policy is issued in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

LaundryZone UK Ltd ("we", "us", "our") is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, please contact us:

• Email: support@laundryzone.co.uk
• Phone: +44 7500 742980
• Address: Milton Keynes, MK17 7EW, United Kingdom

2. Information We Collect

We collect the following types of personal data:

2.1. Information You Provide

• Account details: Name, email address, phone number, date of birth
• Address information: Pickup and delivery addresses, postcode
• Payment information: Card details are processed securely by our payment provider Stripe. We do not store your full card details.
• Order details: Service selections, special instructions, order history
• Communications: Messages you send us via our contact form, email, or support channels

2.2. Information Collected Automatically

• Device information: IP address, browser type, operating system
• Usage data: Pages visited, time spent on site, click patterns
• Cookies: Session cookies for authentication and preferences (see Section 8)
• Location data: Approximate location based on IP address or postcode entered

2.3. Information from Third Parties

• Google Sign-In: If you register or log in via Google, we receive your name, email address, and profile picture
• Ideal Postcodes: Address lookup data when you search for your address
• Stripe: Payment confirmation and transaction status

3. How We Use Your Information

We use your personal data for the following purposes:

• Service delivery: To process and fulfil your laundry orders, including pickup, cleaning, and delivery
• Account management: To create and manage your account, authenticate your identity
• Payment processing: To process payments and generate invoices
• Communication: To send order confirmations, delivery updates, invoices, and respond to your enquiries
• Marketing: To send promotional offers and newsletters (only with your consent, and you can opt out at any time)
• Service improvement: To analyse usage patterns and improve our website, app, and services
• Legal compliance: To comply with legal obligations, resolve disputes, and enforce our terms

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: Processing necessary to fulfil our contract with you (e.g., processing your order)
• Consent: Where you have given explicit consent (e.g., marketing communications)
• Legitimate interests: Processing necessary for our legitimate business interests (e.g., fraud prevention, service improvement), provided these do not override your rights
• Legal obligation: Processing required to comply with UK law (e.g., financial records, tax obligations)

5. How We Share Your Information

We do not sell your personal data. We may share your information with the following categories of recipients:

• Payment processors: Stripe, to process card payments securely
• Email services: Resend, to deliver transactional and marketing emails
• Cloud infrastructure: Supabase (database and authentication), hosted within the EU/UK
• Address lookup: Ideal Postcodes, for postcode-based address searches
• Delivery partners: Our drivers, who receive only the information necessary to complete pickup and delivery (name, address, phone number)
• Legal authorities: Where required by law, court order, or to protect our legal rights

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy:

• Account data: Retained while your account is active. You may request deletion at any time.
• Order history: Retained for 6 years after the order date for legal and accounting purposes
• Payment records: Retained for 6 years as required by HMRC
• Marketing preferences: Retained until you withdraw consent
• Contact enquiries: Retained for 2 years after resolution

When data is no longer needed, it is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your data ("right to be forgotten"), subject to legal retention requirements
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Request your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior processing

To exercise any of these rights, please contact us at support@laundryzone.co.uk. We will respond within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

8. Cookies

Our website uses cookies to provide essential functionality:

• Authentication cookies: To keep you signed in to your account
• Session cookies: To maintain your shopping cart and preferences during your visit
• Security cookies: To protect against cross-site request forgery and other threats

We do not currently use advertising or third-party tracking cookies. If this changes, we will update this policy and request your consent.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of our website.

9. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures, including:

• Encrypted data transmission (HTTPS/TLS) across our website and app
• Secure authentication via Supabase with encrypted password storage
• Payment data handled exclusively by PCI DSS-compliant Stripe
• Role-based access controls for our staff and admin systems
• Regular security reviews of our infrastructure

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach as required by law.

10. International Transfers

Your data is primarily stored and processed within the United Kingdom and the European Economic Area (EEA). Where data is transferred outside the UK/EEA (for example, to service providers in the United States), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK ICO.

11. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

12. Marketing Communications

With your consent, we may send you marketing emails about new services, promotions, and updates. You can opt out at any time by:

• Clicking the "Unsubscribe" link in any marketing email
• Updating your marketing preferences in your account settings
• Contacting us at support@laundryzone.co.uk

Opting out of marketing will not affect transactional communications (order confirmations, invoices, delivery updates).

13. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on our website with an updated effective date. We encourage you to review this page periodically. Material changes will be communicated via email or a prominent notice on our website.

14. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: support@laundryzone.co.uk
• Phone: +44 7500 742980
• Address: Milton Keynes, MK17 7EW, United Kingdom

© 2026 LaundryZone UK Ltd. All rights reserved.