Terms of Service

Effective Date: 1 January 2026

1. About Us

LaundryZone is a professional laundry, dry cleaning, and garment care service operated by BARSTECH IT SOLUTIONS LTD, a company registered in England and Wales, trading as “LaundryZone”. Our registered office is located in Milton Keynes, United Kingdom. References in these terms to “LaundryZone”, “we”, “us”, or “our” are references to BARSTECH IT SOLUTIONS LTD. We provide collection, cleaning, and delivery services to residential and commercial customers.

2. Services

We offer the following services:

• Wash & Fold — Everyday laundry, washed and tumble dried
• Wash & Iron — Washed, ironed, and returned on hangers or folded
• Dry Cleaning — Professional dry cleaning for delicate garments
• Ironing Only — Crisp ironing for shirts, trousers, and more
• Duvet & Bulky Items — Cleaning for duvets, blankets, pillows, and mattress protectors
• Easy Order — A deposit-based bag collection service where items are counted, cleaned, and invoiced

3. Placing an Order

3.1. Orders may be placed through our website or mobile application.

3.2. When you place an order, you must provide accurate contact details, a valid delivery address within our coverage area, and select a pickup and delivery time slot.

3.3. By placing an order, you make an offer to purchase our services. We accept this offer when we collect your items.

3.4. We reserve the right to refuse or cancel any order at our discretion, for example if your address is outside our coverage area or if we suspect fraudulent activity.

3.5. Contaminated or hazardous items. We reserve the right to refuse, or to return without cleaning, any items contaminated with bodily fluids, mould, excessive pet hair, insects, bed bugs, hazardous substances, chemicals, needles, or other materials that may pose a health or safety risk to our employees, our equipment, or other customers' items. Additional cleaning or handling charges may apply where appropriate, and no refund will be due for items refused or returned under this clause.

3.6. Commercial customers. Services provided to commercial customers (for example hotels, serviced accommodation, restaurants, spas, and salons) may be subject to separate pricing, service levels, or written agreements. Where a separate agreement exists, its terms will prevail over these Terms of Service to the extent of any conflict.

4. Pricing & Payment

4.1. All prices are displayed in British Pounds Sterling (GBP) and are inclusive of VAT where applicable.

4.2. Payment is required at the time of placing your order via our secure online payment system (powered by Stripe). We accept all major credit and debit cards.

4.3. For Easy Orders, a deposit is collected at the time of booking. The remaining balance is invoiced after your items have been counted and processed. Payment of the balance is required before delivery. The item count carried out by LaundryZone after collection shall be deemed accurate unless an obvious counting error is identified, and the final invoice will be based on this count. An itemised invoice will be provided after sorting.

4.4. Delivery is free on orders over the threshold displayed on our website. A delivery charge applies to orders below this amount. A minimum order value may also apply.

4.5. Prices may be updated from time to time. The price applicable to your order is the price displayed at the time you place it.

5. Pickup & Delivery

5.1. We will collect your items from and deliver them to the address you provide during checkout.

5.2. You must ensure someone is available at the specified address during the selected time slot to hand over and receive items.

5.3. If we are unable to collect or deliver due to no one being present, we may charge for a re-attempt or cancel the order.

5.4. We aim to complete standard orders within 48 hours of collection, subject to availability and service type. Estimated turnaround times are provided as guidance only and are not guaranteed.

5.5. You may reschedule your pickup or delivery through the website or app, subject to availability.

5.6. Safe place collections and deliveries. If you ask us to collect items from, or deliver items to, an unattended location (for example, a porch, doorstep, or other “safe place”), you do so entirely at your own risk. We accept no liability for loss, theft, or damage to items left at or collected from an unattended location at your request, once the items have been left in accordance with your instructions.

5.7. Uncollected items. If we are unable to deliver your items and you do not arrange redelivery or collection within a reasonable time despite our attempts to contact you, we will store your items for up to 90 days from the date of our first delivery attempt. We reserve the right to charge a reasonable storage fee for items stored beyond 30 days. After 90 days, uncollected items may be donated to charity or otherwise disposed of, and no compensation will be payable.

6. Garment Care & Liability

6.1. We take the utmost care with all garments and items entrusted to us. However, we cannot guarantee the removal of all stains, and some items may not respond to cleaning as expected due to the nature of the fabric, stain, or prior treatment.

6.2. Inspection. We perform a visual inspection of items before cleaning. This inspection cannot identify hidden defects, invisible stains (such as perfume, deodorant, or body oils), weakened fibres, or other conditions that are not apparent on visual examination. We are not liable for damage arising from defects or conditions that could not reasonably have been detected during a visual inspection.

6.3. You must inform us of any special care requirements, pre-existing damage, or delicate items at the time of placing your order. Failure to do so may limit our liability. By submitting items for Wash & Fold or any other service wash, you confirm that all items in the load are suitable for machine washing and tumble drying; we are not liable for damage to items that are not.

6.4. Compensation. In the unlikely event that we damage or lose an item, our liability for that item will not exceed the lowest of:

• the item's original purchase price;
• the item's current value, taking into account its age, condition, and reasonable depreciation;
• 15 times the cleaning charge for the affected item; or
• £500 per order in aggregate.

6.5. We will not be liable for:

• Items with pre-existing damage, wear, or defects, including (without limitation) ageing, thinning or weakened fabric, weak or degraded fibres, previous repairs or alterations, and damage or deterioration resulting from previous washing or dry cleaning
• Colour loss, fading, colour bleeding, colour migration, or dye transfer between garments, whether within your order or arising from the nature of the fabric or dye
• Shrinkage or damage caused by manufacturer defects. We rely on manufacturer care labels where available and are not responsible for damage resulting from inaccurate, missing, or misleading care instructions provided by the manufacturer
• Damage to or loss of sequins, beads, trims, buttons, zips, buckles, belts, or other decorative finishes and accessories attached to garments
• Items left in pockets (please check all pockets before handing over garments)
• Sentimental or consequential losses
• Items valued over £500 unless declared in advance and agreed in writing

6.6. Proof of purchase. We may request proof of purchase (such as a receipt or order confirmation) and evidence of the item's age and value before any compensation is considered. Where proof of purchase cannot be provided, any compensation offered will be assessed at our reasonable discretion.

6.7. Independent assessment. Where the cause of damage is disputed, we may (at our option) send the item to an independent textile expert or laboratory for analysis. The expert's determination as to the cause of the damage will be taken into account in assessing the claim. If the expert determines that the damage was not caused by our cleaning process, no compensation will be payable.

6.8. Any claims for damage or loss must be reported within 48 hours of delivery by contacting us at support@laundryzone.co.uk.

7. Cancellations & Refunds

7.1. You may cancel an order free of charge at any time before our driver collects your items.

7.2. Once items have been collected, cancellation is not possible and no refund will be issued, as the cleaning process will have commenced.

7.3. If you are not satisfied with the quality of our service, please contact us within 48 hours of delivery. We will re-clean the affected items free of charge. If you remain unsatisfied after re-cleaning, we will issue a refund for the affected items at our discretion.

7.4. Refunds will be processed to the original payment method within 5-10 business days.

7.5. Chargebacks. If you have any concerns about a payment or the quality of our service, you must contact us first at support@laundryzone.co.uk and allow us a reasonable opportunity to resolve the issue (including re-cleaning under clause 7.3) before initiating a chargeback with your card issuer or payment provider.

7.6. We will challenge any chargeback that we reasonably believe to be fraudulent or unjustified, and will provide evidence of the order, collection, and delivery to the payment provider. Where a chargeback is upheld in circumstances we reasonably consider fraudulent or unjustified, we reserve the right to recover the amount owed, including through debt recovery agencies, together with our reasonable administrative and legal costs, and to suspend or close your account.

8. Coupons & Promotions

8.1. Promotional codes and discounts are subject to specific terms and conditions, including expiry dates, minimum order values, and usage limits.

8.2. Coupons cannot be combined with other offers unless stated otherwise.

8.3. We reserve the right to withdraw or modify any promotion at any time without notice.

9. Your Account

9.1. To use our services, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials.

9.2. You must provide accurate and up-to-date information when creating your account.

9.3. We reserve the right to suspend or terminate accounts that violate these terms or are used for fraudulent purposes.

10. Data Protection & Privacy

10.1. We collect and process your personal data in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

10.2. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

11. Intellectual Property

11.1. All content on our website and app, including text, graphics, logos, images, and software, is the property of BARSTECH IT SOLUTIONS LTD (trading as LaundryZone) or its licensors and is protected by copyright and trademark laws.

11.2. You may not reproduce, distribute, or create derivative works from our content without our prior written consent.

12. Limitation of Liability

12.1. To the fullest extent permitted by law, LaundryZone shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services.

12.2. Our total liability to you in respect of any order shall not exceed the compensation limits set out in clause 6.4, except where a different limit is required by applicable law.

12.3. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

13. Force Majeure & Delays

13.1. We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, transport disruptions, or government actions.

13.2. Without limiting clause 13.1, we shall not be liable for delays in collection or delivery caused by severe weather, traffic accidents, road closures, vehicle breakdowns, supplier failures, or other operational circumstances beyond our reasonable control.

14. Changes to These Terms

We may update these Terms of Service from time to time. The revised terms will be posted on our website with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the new terms.

15. Governing Law & Disputes

15.1. These terms are governed by and construed in accordance with the laws of England and Wales.

15.2. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15.3. If you are a consumer, you may also have rights under the Consumer Rights Act 2015 which are not affected by these terms.

16. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: support@laundryzone.co.uk
• Phone: +44 7394 690168
• Website: laundryzone.co.uk

© 2026 BARSTECH IT SOLUTIONS LTD, trading as LaundryZone. All rights reserved.